Why Legal Teams Need Jira Service Management (JSM)

Legal work is inherently request-driven. Common legal service requests include:

• Contract review and drafting
• NDA preparation and management
• Legal opinions and internal consultations
• Compliance and policy approvals
• Claims, disputes, and investigations
• Regulatory and audit information requests

Each legal request demands:

• A standardized intake process
• Controlled access to confidential legal data
• Clear ownership and approval workflows
• Defined deadlines and response SLAs
• A complete, auditable history for compliance

Jira Service Management for legal teams delivers all of this—right out of the box. JSM’s flexible workflows and robust permissions ensure that legal operations remain secure, efficient, and fully traceable, while adapting to your team’s real-world processes.

Key Benefits of Managing Legal Requests in Jira Service Management

• Centralized Legal Intake: Capture all legal requests in one place, eliminating scattered emails and lost context.
• Confidentiality & Compliance: Leverage granular permissions and audit logs to protect sensitive legal information.
• Automated Workflows: Route requests for approvals, reviews, and escalations with customizable Jira workflows.
• Real-Time Visibility: Provide stakeholders with transparent status updates and reporting on legal matters.
• Defensible Audit Trails: Maintain a complete record of every action, approval, and communication for regulatory compliance.

Ready to modernize your legal operations? Discover how Jira Service Management empowers legal teams to deliver faster, safer, and more accountable legal services—without sacrificing control or confidentiality.